Help and Support

This website is for selecting and managing Lifestyle Benefits, a feature of the Lloyds Premier current account provided by Lloyds Bank. If you are looking for the Lloyds Bank website please click here.

If you have any queries regarding your Bupa Family GP and Wellbeing Subscription, please see your product terms and conditions or your My Bupa app.

If you have looked through our FAQs and have been unable to find an answer to your question, you can contact us by:

  • Sending us an e-mail
  • Calling the dedicated Lifestyle Benefit customer helpline on 0345 878 0015 Lines are open 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and Bank Holidays.

Frequently asked questions

Once the initial 30-day selection period has passed, you'll receive an email with a link to the activation page on the Lloyds Premier website. You can also find your activation link on the 'My Lifestyle Benefit'.

Follow these steps to activate your Disney+ Standard with Ads.

  1. Find your Disney+ activation email 'Your Disney+ has arrived'.
  2. Select the link in the email, this will take you to the Disney+ activation page.
  3. You'll then be asked to enter the email address you want to use for your new Disney+ account and create a password, to create your Disney+ profile.
  4. You can then use this account to access Disney+ on any device that supports the Disney+ App.

Or you can activate by going to 'Your Benefit Details' and selecting the 'Activate' button. Then follow steps 1 to 4.

New and existing Disney+ members can get the Disney+ Standard with Ads benefit. At this time it cannot be upgraded to a Standard or Premium plan.

Existing Standard with Ads plans billed by Disney+ will be automatically paused. Existing Standard and Premium plans can be managed in Disney+ account settings.

If you have a Disney+ plan from another provider such as O2 or Sky UK, this can only be managed with them.

You can take the Disney+ Standard with Ads Lifestyle Benefit and keep your watch history and favourites. Simply activate using your existing account details.

If you already have a Disney+ monthly Standard or Premium plan, you'll need to cancel this in order to benefit. At this time the Lifestyle Benefit cannot be upgraded to a Standard or Premium plan. Visit Disney+ to cancel your existing Standard or Premium plan.

Visit the Disney+ help centre for assistance regarding any Disney+ account login issues or contact the Disney+ customer help advisors on 0203 936 2903. Your name, account email and reference number are needed. Your reference number was given to you when you activated. It can also be found by navigating to 'My Lifestyle Benefit', then select 'Your benefit details'. Local or international charges may apply. Use dial code +44 for international calls.

Disney+ can assist with technical support. Help can be found by visiting the Disney+ help centre or contact the customer help advisors on 0203 936 2903.

Disney+ is compatible with web browsers, mobile devices and TV-connected devices. For a full list of supported devices, visit the Disney+ help centre.

Disney+ Standard with Ads enables content watching on 2 screens simultaneously, on supported devices.

You'll receive a 12-month Disney+ Standard with Ads subscription, which means you can enjoy access to the full range of Disney content, 1080p HD video quality and stream on up to 2 devices at once for 12 months. Disney+ Standard with Ads doesn't support downloading of content to watch offline.

You can have up to 7 different user profiles.

You can have peace of mind knowing Disney+ remains suitable for the whole family. Disney+ offers multiple parental controls like Kid's profiles, profile PIN protection and content ratings to make sure young viewers are watching child-friendly content. Find out more about parental controls on Disney+.

No, from the date you close your bank account your access to Disney+ will be revoked and you'll no longer be able to access the service.

If you had paid-for subscription with Disney+ your payments will resume.

The cinema providers for Lloyds Premier Lifestyle Benefits are Vue and ODEON.

If you select Cinema as your Lifestyle Benefit, we will use the postcode originally provided to Lloyds Bank to identify and allocate your nearest cinema provider. If you'd like to amend your choice of cinema provider, you can do so within the 30-day cooling-off period. Please give us a call or go to the Explore Benefits page on lloydsbankpremier.com to update your choice.

You can use the cinema finder on this website to identify your nearest cinemas. Simply visit 'Explore Cinema' and enter your postcode in the 'Find your nearest cinema' section to find the cinemas closest to you.

Vue cinema tickets and popcorn vouchers may not be used at Vue Dublin, Vue Ashbourne and Vue Limerick.

You will receive 6 cinema tickets when you select cinema as your Lloyds Premier Lifestyle Benefit.

If you have chosen Vue as your cinema provider, you will also receive 6 half-price popcorn vouchers that can be redeemed for any sized popcorn with a valid cinema booking.

Once the initial 30-day selection period has expired, we will dispatch your cinema tickets and popcorn vouchers (Vue only) within 3 working days.

If you have provided a valid email address to Lloyds Bank, your cinema tickets and popcorn vouchers (for Vue only) will be sent to you via email, so please ensure that your email address is up to date on your Lloyds Bank profile and check your spam folder. If you have not provided an email address on your account, your cinema tickets and popcorn vouchers (for Vue only) will be sent by 2nd class post, so you may wish to check that your postal address is correct on your Lloyds Bank profile.

Your voucher codes will also be available in the 'My Lifestyle Benefit' page of lloydsbankpremier.com after the 30-day selection window has closed.

If you misplace your cinema tickets, you can find them any time by logging into lloydsbankpremier.com and selecting 'My Lifestyle Benefit'.

We are unable to offer refunds or exchanges for any cinema ticket vouchers or popcorn vouchers that are lost or stolen whilst in your possession.

For best results, we recommend that you present the ticket and QR code at your chosen Vue or ODEON cinema on your smartphone for the staff to scan.

Alternatively, if you want to print them, download the attachment to your desktop, open it and print it in a PDF reader.

If you would rather have paper tickets sent to you, please contact the Lloyds Premier Helpline on 0345 878 0015 (int/local 0113 292 0245) and select option 3.

Lloyds Premier cinema tickets may not be combined with any other ticket offer. They may not be used for premiers or special events or in conjunction with any other promotional discounts, for example Meerkat Movies.

Your tickets are valid for 12 months from the date of dispatch. The expiry date is printed on the front of your tickets. Unfortunately, we are unable to extend these.

Your Vue tickets can be exchanged for a 2D or 3D admission ticket to any Vue Cinema in the UK only (except for Premieres, Special, Alternative and Event Cinema screenings). Tickets can be upgraded to a VIP ticket at no extra charge. For 3D screenings 3D glasses are given at no extra charge, subject to availability.

Your Vue cinema tickets can also be used as part payment for upgrades to IMAX, EPIC by VUE, Scene at Westfield, Ultra Lux and Lux seats at Birmingham, Basildon, Bedford, Dublin, Staines, West End. You just need to pay the difference between standard price for the upgraded experience and standard 2D admission (not VIP seating).

You can redeem your cinema tickets online on the Vue website by entering the 16-digit code in the 'Add a voucher' box during the check out process. Enter a separate voucher code for every ticket you need.

If you prefer to redeem your tickets in person, either bring your printed tickets or show them on your smartphone to a member of staff. The box office staff will scan your vouchers (or enter the numbers) to generate tickets for you, so allow a little extra time for this when planning your visit.

You can only redeem your half-price popcorn voucher at the cinema. It's valid for any size popcorn and can be used on any day, but it must be redeemed with a valid cinema ticket booking.

Yes, you can add all 6 voucher codes to your Vue account in 3 simple steps so they're easy to access when you need them.

  1. Sign up or log in to your Vue account,
  2. Go to 'My Account', then 'My Rewards'.
  3. Enter each voucher code to the 'Voucher code' box.

Don't worry, these won't be redeemed right away - they'll simply be stored in your account, ready for your next visit to Vue.

Each of your ODEON tickets can be exchanged for 1 ticket for any Classic or Recliner seat type for a 2D, 3D or iSense film showing at any ODEON cinema in the UK, except for ODEON Luxe & Dine Islington.

At ODEON Luxe Leicester Square the ticket can be used in screens 2 to 5 but not in the Dolby Cinema, unless you pay an upgrade fee.

ODEON tickets can be used to upgrade to IMAX, Dolby, Club seats, 4DX, VIP seats, or any other premium priced seating. The upgrade fees vary by cinema.

You can also redeem your tickets against ODEON Kids screenings, which come with a free kids sized popcorn per ticket.

To get your popcorn, just ask at the counter when redeeming your tickets. Or if you have booked online, you'll receive a QR code from ODEON which you will need to show to the host serving you at the counter.

If you're using the app, make sure you sign up and log in to your account. Once you have chosen your film, add your ticket to the 'Redeem Voucher' box before selecting your ticket.

If you're using a mobile browser, once you've chosen your film, select 'Have a special code' and enter your voucher code. Then select 'voucher' as your code type in the drop down. Do this before selecting your cinema ticket.

If you're using a desktop browser, after choosing your film you'll see 'Have a special code' option, select this and enter your voucher code. Select 'voucher' as your code type in the drop down. Then select 'Guest Ticket' as your ticket type to proceed.

If you prefer to redeem your tickets in person, either bring your printed tickets or show them on your smartphone to a member of staff.

To redeem your vouchers at the kiosk machines, bring a printed copy of them with you, or have it ready to scan on your smartphone. Once you have selected your seats, scan the voucher code for every ticket you're booking.

Once the initial 30-day selection period has expired, Gourmet Society will dispatch your membership number by email within 2 working days, so you may want to check that your email address is right on your Lloyds profile and check your spam folder if not received.

If we're unable to reach you by email, you'll be sent a letter with your code to activate your membership. This will be sent to the address on your Lloyds profile so make sure that your address is up to date.

You'll need to download the free 'Gourmet Society - Plus' app and activate your membership and access your digital card. Once in the app you can find coffee shops and restaurants near you and make bookings. You'll need to show your in-app digital card in the restaurant to receive your discount.

Physical cards can be issued if you are unable to use the digital service. If this is the case and you would like to request a physical card, email Gourmet Society. Allow 10 working days for the card to be received.

You need to have redeemed your redemption code and created your membership before you can request a physical card.

There are thousands of participating restaurants, both well-known chains such as PizzaExpress, Marstons, Prezzo Italian and Caffe Nero as well as independent eateries. Check the Gourmet Society website or app for your nearest participating venue.

We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a Gourmet Society membership. Present your digital membership card when asking for the bill and any relevant discount will be applied.

Discount and availability vary, check the Gourmet Society website before you dine.

You can also enjoy 25% off barista-made drinks at Caffe Nero and thousands of independent coffee shops.

Your Gourmet Society membership is valid for 12 months. The expiry date is shown on your digital card in the app. You can visit as many participating restaurants as you like in that time. But it's worth checking with individual restaurants in advance to check restrictions on days, party size and menu exclusions.

Some restaurants may feature individual restrictions which are shown on the Gourmet Society website and in the Gourmet Society app. Check your chosen restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.

You can't access all discounts and offers when you use a physical card. There's no access to Coffee Club, Cinema Discounts, days out or pizza delivery. There are also some restaurants such as the Chef & Brewer pub chain, PizzaExpress and Prezzo Italian that can only accept digital dining card on app. The list of restaurants that don't accept a physical card may change from time to time. We recommend checking with the restaurant directly whether they accept a physical card before booking and ordering your meal.

Your Gourmet Society membership also includes discounts on theatre and cinema tickets and UK attractions. Log in to the Gourmet Society website or app for full details.

If you lose your membership details, contact Gourmet Society and they can confirm your membership number so you can access the app or website again.

Once the initial 30-day selection period has expired. The publisher will dispatch as follows.

  • Most print magazines will arrive within 9 weeks. Esquire may take up to 12 weeks. Delivery times are approximate as they depend on the publication date and frequency. You will receive an email from the publisher to confirm the issue is on the way.
  • Print magazines will be sent by 2nd class post.
  • Digital magazine activation link will be sent within 4 working days.

If you have given a valid email address to Lloyds your digital magazine will be sent to you by email. Make sure that your email address is up to date on your Lloyds profile and check your spam folder.

If you have selected a print magazine subscription you'll receive your magazine by post, so you may want to check that your postal address is right on your Lloyds profile.

You can make your choice by going to the 'Explore Benefits' page. Simply select 'View all titles' and select the image of your desired title to select a print and digital or digital only subscription.

Or you can call us on our dedicated Lifestyle Benefit helpline, who will be able to help you. Or if you prefer, email us at enquiries@lloydsbankpremier.com.

You can get a print and digital subscription, or digital only subscription on selected Apple devices or Android devices.

Titles you can choose:

  • Bike Membership (12 issues)
  • Bird Watching Membership (13 issues)
  • Car Membership (12 issues)
  • Classic Cars Membership (12 issues)
  • Cosmopolitan (6 issues)
  • Country Living (12 issues)
  • Country Walking Membership (12 issues)
  • ELLE (10 issues)
  • ELLE Decoration (10 issues)
  • Empire Membership (13 issues)
  • Esquire (6 issues)
  • Garden Answers Membership (12 issues)
  • Good Housekeeping (12 issues)
  • Harper's Bazaar (10 issues)
  • House Beautiful (11 issues)
  • LandScape Membership (12 issues)
  • MCN Membership – Digital Only (52 issues)
  • Men’s Health Membership (10 issues)
  • MOJO Membership (12 issues)
  • Practical Classics Membership (13 issues)
  • Prima (12 issues)
  • Red (12 issues)
  • Runner's World (12 issues)
  • Steam Railway Membership (13 issues)
  • Today's Golfer Membership (13 issues)
  • Women’s Health Membership (10 issues)

The maximum subscription term is 12 months following the initial 30-day selection period. If you make your title selection after this period, you'll receive it for the remainder of the 12 months.

This will vary depending on the number of issues within an annual subscription and the publication dates for each title.

The number of magazines issued within the subscription term varies according to the individual publication. For example, at the moment, Esquire has 6 issues a year, Men's Health has 10 issues a year.

Once your 30-day selection period has elapsed, you won't be able to change your magazine title choice until your account anniversary.

Magazines subscribed to through the Lloyds Premier Lifestyle Benefits programme won't include any promotional items packaged with the magazine that you may see in the shops.

Once the initial 30-day selection period has expired, you'll receive your activation link by email from the publisher within 4 working days, with full instructions on how to access your digital magazine on your Apple or Android device. Check that you have a valid email address on your Lloyds profile and check your spam folder for any email communication.

You'll have to access the digital magazine subscription using Apple or Android mobile or tablet devices. Digital magazines aren't compatible with Windows or Apple laptop and desktop computers or Nook or Kindle Fire devices.

You'll have to access the digital magazine subscription through your chosen magazine app, which you can download from the App Store if you're using an Apple device or through the Google Play store on Android devices.

If you're still having trouble accessing your subscription using your magazine app, call us on the Lloyds Premier helpline. Or if you prefer, email us at enquiries@lloydsbankpremier.com.

The app will show your latest issue automatically, but you'll need to download it to read it. You may want to enable push notifications in your device settings so you receive a notification when a new issue comes out.

Yes, all issues which fall within your subscription start and expiry date can be viewed on your device.

These FAQs relate solely to the Lifestyle Benefits, a feature of the Lloyds Premier current account provided by Lloyds Bank, fulfilled and managed by Blackhawk Network EMEA Limited. If you have any queries regarding your Bupa Family GP and Wellbeing Subscription please see your product terms and conditions or your My Bupa app.

Depending on your contact preference, you'll receive a welcome letter or email from Lloyds Premier (enquiries@lloydsbankpremier.com). It will invite you to either select your Lifestyle Benefit, choose your cinema or choose your magazine title. Don't reply to this email as it's a notification-only email address that can't accept incoming emails.

For any queries regarding your Lifestyle Benefit, call us or send an email to enquiries@lloydsbankpremier.com.

You can make your selection online at 'Explore Benefits'.

Need help finding your nearest Cinema, choosing a magazine title or want more information about the options you can choose? Select 'Explore Benefits', where you'll find more information.

Add Lloyds Premier (admin@mg.lloydsbankpremier.com) to your address book to make sure you receive our emails.

You can log in using the link included in your welcome email that was sent to you shortly after you opened your account.

If you can't find your welcome email or letter

  1. On the Lloyds Premier homepage, select 'Create or reset your password'.
  2. Enter your Lloyds Premier sort code and account number as your username with no spaces and select 'Continue'.
  3. You'll receive an email straight away from 'Lloyds Premier' to the email account you used at account opening. Select the link in the email and follow the steps on screen to create your password for the Lloyds Premier Lifestyle Benefit portal.
  4. Once logged in you can then select your Lifestyle Benefit.

If there is no email address on record for you, you'll receive a letter in the post. This will contain your temporary password.

  1. Visit the Lloyds Premier website, and log in using the temporary password.
  2. Once you're in, a pop-up will appear asking you to change your password.
  3. Select 'Change my password' and follow the steps on the screen.
  4. Once logged in you can then select your Lifestyle Benefit.

Learn how you can update your email address online and in the app.

You have 30 days from opening your Lloyds Premier account to make your Lifestyle Benefit selection. Once this selection period has expired, you won't be able to change your selection. Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. You can select your Lifestyle Benefit after this time, but you'll only receive it for the remainder of the 12month period.

No. You can select a Lifestyle Benefit any time.

Your Lifestyle Benefit is valid for 12 months following the initial 30-day selection period. You can select your Lifestyle Benefit after this time, but you'll only receive it for the remainder of the 12month period. You can make your selection online at 'Explore Benefits'.

No. You can select a Lifestyle Benefit any time.

Your Lifestyle Benefit is valid for 12 months following the initial 30-day selection period. If you make your selection after this, you'll only receive it for the remainder of the 12month period. You can make your selection online at Explore Benefits.

Your Lifestyle Benefit will be sent to you after the 30-day selection period. After this 30-day period has ended, we aim to dispatch as follows.

  • Your Disney+ activation link will be issued within 2 working days.
  • Cinema vouchers will be issued within 3 working days.
  • Gourmet Society digital membership will be issued within 2 working days. Physical cards will be issued within 10 working days.
  • Most print magazines will be issued within 9 weeks. Esquire may take up to 12 weeks.
  • Digital magazine activation links will be issued within 4 working days.

If you have selected a Disney+ subscription or a Gourmet Society membership as your Lifestyle Benefit we need a valid email address to send your Lifestyle Benefit. So make sure that your email address is up to date on your bank account and check your spam folder.

If you have given an email address to Lloyds and selected cinema vouchers or a digital magazine subscription, these will be sent to you by email, so make sure that your email address is up to date on your bank account and check your spam folder.

If you have selected a print magazine subscription or cinema vouchers but have not given an email address on your account, your Lifestyle Benefit will be sent by post, so you may want to check that your postal address is right on your bank account.

When you open your Lloyds Premier account, you have a 30-day selection period in which you may change your choice. Once this 30-day selection period has ended, you won't be able to change your Lifestyle Benefit choice until your account anniversary.

Refer to the FAQs for each individual benefit for details on how your Lifestyle Benefit will be dispatched.

If you have selected one of our digital Lifestyle Benefits you will receive your benefit by email and must make sure that you supply a valid email address to Lloyds. Check your email and spam folder first.

If you haven't received your Lifestyle Benefit and have made sure your email or postal address is up to date with the bank, and it is later than the stated delivery times, call us.

Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you select your Lifestyle Benefit after this time, you'll only receive it for the remainder of the 12month period.

Refer to the FAQs for each individual Lifestyle Benefit for dispatch times. On the anniversary of your account opening, you may select the same or a new Lifestyle Benefit.

On the anniversary of your Lloyds Premier account opening, you will be sent a communication advising you that you can choose your Lifestyle Benefit for the upcoming year.

You'll have 30 days in which to make your selection. If you're happy with your current Lifestyle Benefit, you don't have to do anything as this will renew automatically after the 30-day selection period.

If you want to change your Lifestyle Benefit, you'll be invited to log in to our Lloyds Premier website or call us to make a new choice within the 30-day selection period, otherwise your Lifestyle Benefit will automatically renew and cannot be changed until the following anniversary.

There is no cash or other option to the stated Lifestyle Benefits, in whole or in part.

If your Lloyds Premier account is cancelled, closed or downgraded either by yourself or Lloyds, your chosen Lifestyle Benefit will be cancelled as you will no longer be entitled to this.

If you no longer want to take advantage of your Lifestyle Benefit, you may cancel this at any time.

To cancel your Lifestyle Benefit, call us.

Contact Lloyds to update your address. You can manage your details in a branch, in the app or online if you've registered for online banking.

Unfortunately we are unable to send your Lifestyle Benefit to you if you are living overseas.

Your personal details will be retained solely for operating the Lloyds Premier Lifestyle Benefits programme. Data collected and held by the Administrator and the Suppliers is done so in accordance with applicable data protection law. The Administrator and the Suppliers will comply with applicable data protection law. For full details check our privacy notice.

If you still need assistance regarding your Lifestyle Benefit, call us.

If you have a query regarding other features of your bank account or any other Lloyds products, call us. Or you may visit your local branch.

Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Lloyds and Lloyds Bank are trading names of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

Important legal information

Lifestyle Benefits are administered by Blackhawk Network EMEA Limited, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF. Company Registration Number 4155659. Blackhawk Network EMEA Limited use different 3rd party suppliers to provide each benefit. These are subject to the supplier’s terms and conditions. Benefits can’t be combined with any other offer or exchanged for cash or other alternatives. One benefit per Lloyds Premier account is available every 12 months. The selection may be subject to change upon notice by Lloyds Bank plc or Blackhawk Network EMEA Limited. Exclusions apply. You have 30 days from opening your Lloyds Premier account to change or cancel the Lifestyle Benefit choice you made. If you did not make a selection when you joined Lloyds Premier you can do so by contacting 0345 878 0015 or visiting lloydsbankpremier.com. If you do this more than 30 days after you open or upgrade your account you will receive your Lifestyle Benefit on a pro rata basis. After that the selected benefit can only be changed within a restricted window around the anniversary of when you opened the account. Blackhawk Network EMEA Limited will write to you to remind you about this closer to the time. Lifestyle Benefits are subject to Blackhawk Network EMEA Limited’s terms and conditions as well as the supplier’s terms and conditions for each individual benefit. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.

Disney+ 12 month subscription – customers will need to complete the Disney+ registration process which will include having a valid email address and will need to agree to the Disney+ subscriber agreement. 18 years or over. Subscription required. See www.disneyplus.com for full Terms and Conditions.

lloydsbankpremier.com is hosted and administered for Lloyds Bank plc by Blackhawk Network EMEA Limited.